Shipping policy
We ship every Luxel Bulbs order from our own warehouse in Miami, Florida. Free shipping on every order, real tracking, and timelines we actually keep.
Free Shipping
Shipping is free on every order within the continental United States. No minimum order value.
1–3 Day Processing
Orders are packed and handed to the carrier within 1 to 3 business days. Orders placed on weekends or US holidays are processed the next business day. You get a tracking number by email the moment your package leaves our warehouse.
Delivery in 5–10 Business Days
Once shipped, transit takes 3 to 7 business days depending on your location. Most orders arrive within 5 to 10 business days of being placed.
Miami Warehouse
We ship directly from our Miami warehouse via USPS, UPS or Amazon Logistics. The carrier is chosen based on your address and package size. We currently ship only within the continental United States — not to Alaska, Hawaii, US territories, or internationally.
Packed for Glass
Our bulbs are glass, so every bulb ships in a fitted insert inside a rigid box, and oversized bulbs get an additional outer carton. If a bulb still arrives damaged, we replace it free of charge — see our Refund policy.
If Something Goes Wrong
Once a package is with the carrier, transit time is outside our control — weather, carrier backlogs and holiday peaks can add days. If your tracking has not updated for more than 5 business days, email us and we will open an investigation with the carrier. If a package comes back to us because the address was incorrect, we reship it as soon as you confirm a corrected address.
Questions
Email support@luxel.us or call +1 (305) 610-3390, Monday to Friday, 9am to 6pm ET. We reply within one business day.