Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your bulb must be unused and in its original packaging. You’ll also need your order number or proof of purchase.

To start a return, contact us at ombilyxans@gmail.com with your order number and the reason for the return. We reply within one business day.

If your return is accepted, we’ll send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Approved returns are sent to:
Luxel Bulbs — Returns
12950 NW 25th Street
Miami, FL 33182
United States

Damages and issues
Our bulbs are glass and carriers are sometimes rough with packages. Please inspect your order on arrival. If a bulb is broken, defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the problem. We send a free replacement — you do not need to ship the broken bulb back.

Warranty
Every Luxel Bulbs LED bulb carries a 12-month warranty against manufacturing defects: premature failure, filament defects, and flickering not caused by an incompatible dimmer. To make a claim, email your order number with a short description or video of the issue. Approved claims are replaced free of charge.

The warranty does not cover physical damage after delivery, use with an incompatible dimmer or transformer, use outside the stated voltage range, or normal end of life after the rated hours.

Exceptions / non-returnable items
Gift cards cannot be returned. Bulbs that have already been installed and used are covered by the 12-month warranty above rather than the 30-day return policy.

Exchanges
The fastest way to swap a colour or size is to return the item you have and place a new order once the return is accepted. If you would rather exchange directly, say so in your email and we will arrange it.

Return shipping cost
We cover return shipping on damaged, defective, incorrect and warranty items, and we also provide a prepaid label at no cost for change-of-mind returns within 30 days.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ombilyxans@gmail.com.